{"id":626,"date":"2018-08-28T11:51:00","date_gmt":"2018-08-28T11:51:00","guid":{"rendered":"https:\/\/flowar.wiwi.tu-dortmund.de\/?p=626"},"modified":"2025-08-28T11:52:55","modified_gmt":"2025-08-28T11:52:55","slug":"grotherr-c-semmann-m-and-boehmann-t-2018-using-microfoundations-of-value-co-creation-to-guide-service-systems-design-a-multilevel-design-framework-in-proceedings","status":"publish","type":"post","link":"https:\/\/flowar.wiwi.tu-dortmund.de\/index.php\/en\/2018\/08\/28\/grotherr-c-semmann-m-and-boehmann-t-2018-using-microfoundations-of-value-co-creation-to-guide-service-systems-design-a-multilevel-design-framework-in-proceedings\/","title":{"rendered":"Grotherr, C., Semmann, M., and B\u00f6hmann, T. 2018. \u201eUsing Microfoundations of Value Co-Creation to Guide Service Systems Design \u2013 A Multilevel Design Framework,\u201c in Proceedings of the 39th International Conference on Information Systems (ICIS), San Francisco, California, USA, December 13-18, 2018."},"content":{"rendered":"\n<p><strong>Abstract: <\/strong>Service systems enable value co-creation. However, value co-creation is a complex phe-nomenon that is difficult to observe, let alone to purposefully enact. This is a serious chal lenge for the design of service systems. To address this challenge, we propose a multileveldesign framework for service systems, which builds on actor engagement as amicrofoundation of value co-creation. Based on this work, we conceptualize a designframework, which emphasizes (1) a multilevel perspective to understand interdependen-cies between the institutional set-up on macro level, engagement platforms as facilitatorsfor resource mobilization and integration on meso level and observable actor engage-ment on micro level as well as (2) a dynamic perspective through two iterative designcycles to continuously refine service systems. We illustrate how this multilevel frameworkinforms and guides service research and practitioner in a systematic design process,thereby contributing to service systems engineering.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Abstract: Service systems enable value co-creation. However, value co-creation is a complex phe-nomenon that is difficult to observe, let alone [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[6],"tags":[35,34,33,32,36],"class_list":["post-626","post","type-post","status-publish","format-standard","hentry","category-veroeffentlichungen","tag-actor-engagement","tag-microfounda-tions","tag-multilevel-design-framework","tag-service-systems-engineering","tag-value-co-creation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Grotherr, C., Semmann, M., and B\u00f6hmann, T. 2018. \u201eUsing Microfoundations of Value Co-Creation to Guide Service Systems Design \u2013 A Multilevel Design Framework,\u201c in Proceedings of the 39th International Conference on Information Systems (ICIS), San Francisco, California, USA, December 13-18, 2018. -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/flowar.wiwi.tu-dortmund.de\/index.php\/en\/2018\/08\/28\/grotherr-c-semmann-m-and-boehmann-t-2018-using-microfoundations-of-value-co-creation-to-guide-service-systems-design-a-multilevel-design-framework-in-proceedings\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Grotherr, C., Semmann, M., and B\u00f6hmann, T. 2018. \u201eUsing Microfoundations of Value Co-Creation to Guide Service Systems Design \u2013 A Multilevel Design Framework,\u201c in Proceedings of the 39th International Conference on Information Systems (ICIS), San Francisco, California, USA, December 13-18, 2018. -\" \/>\n<meta property=\"og:description\" content=\"Abstract: Service systems enable value co-creation. 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